The advantages and disadvantages of globalization
What are the advantages or disadvantages of licensing as a means of gaining access to foreign markets?
2. What are the advantages and disadvantages of globalization? Provide an example of a firm that has
engaged in globalization. What are some of the potential advantages and disadvantages of globalization for this particular organization?
3. What motivates U.S. firms to compete for the Malcolm Baldrige award? How could a firm benefit
from participating in the Baldrige competition, even if it did not apply for the award?
Category 3 of the Baldrige criteria focuses on the importance of the customer in assessing the quality
of the products and services that a firm sells. Why do you think the authors of the Baldrige criteria
included this category? How is the customer important in assessing the quality of the products and
services that a company sells?
5. Category 5 of the Baldrige criteria focuses on workforce. Why do you think the authors of the Baldrige
criteria included this category? Why is human resource management an important consideration in
quality planning and management?
6. Do you believe the Baldrige should include a category for not-for-profit organizations? If so, what
adjustments should be made in the Baldrige criteria to make it applicable for this category?
7. If you were the CEO of a manufacturing firm, would you encourage your firm to apply for the Malcolm
Baldrige award? Why or why not?
8. If you were presented the opportunity to be a Baldrige examiner, would you accept it? Why or why
not? Make your answer as substantive as possible.
9. How can firms use lean production to improve quality? Is lean a useful concept for both service and
manufacturing organizations?
10. Describe the concept of “visibility” in the context of the Japanese total quality approach. How does the
concept of visibility help a firm identify problems in its production processes?
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