Assessment Overview
In the first part of this assessment, you will align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.
The second part of this assessment is intended to help you use leadership skills to gather project members from cross-functional departments and skillsets and lead them in the fulfillment and implementation of a mock project.
Use the company that you chose to work with for your business plan that you will complete for your Integrative Business Capstone. (Refer to the Student Success Guide found under the Welcome to the Course folder for more information on the business plan.)
Identify the type(s) of service system used in the company or a certain part of the company. (You will implement the service system that you select in the third Competency Assessment.)
Write a 500-word analysis of the service system. Complete the following when writing your analysis.
Review the various responsibilities of a project manager by organizing a project. See Chapter 19, Section 19.9 and Cases. The project will be a continuation of how to improve the process you chose in Competency 1.
Apply project management tools and a project management outline type of your choice to structure and plan the project by defining, planning, and controlling.
Create a 10- to 12-slide PowerPoint presentation (supported by Excel and Word as needed), with detailed speaker notes, that includes the following:
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
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