Order Technology and Operations Management

Order Technology and Operations Management
1. Describe different types of technology and their
role in manufacturing and service operations.
2. Define hard and soft technology and give an example.
3. What is CAD/CAE? Provide one nontextbook
example.
4. What is 3-D printing? Provide two examples.
5. Explain how manufacturing and service technology
strengthen the value chain.
6. What is CRM? How does it help OM do its job?
7. What types of technology might a major hotel
chain use to enhance the customer experience?
8. Explain the benefits and challenges of using
technology.
9. Explain the concept of scalability. Identify one low
and one highly scalable organization and explain
why you categorize them as such.
10. How can decision analysis be used in making
technology decisions?
11. How can break-even analysis help managers make
decisions?
Order Technology and Operations Management
12. Bloomberg Businessweek published an article
titled “This Economic Model Organized Asia for
Decades. Now It’s Broken” (June 21, 2017; https://
www.bloomberg.com/news/features/2017-06-21
/this-economic-model-organized-asia-for-decadesnow-it-s-broken). Research and explain the concept
of the “Asian Jobs Ladder” and the disruptive role of
automation. What conclusions can be reached?
13. Describe at least one application of modern technology in each of these service industries:
a. Financial services
b. Public and government services
c. Transportation services
d. Educational services
e. Hotel and motel services
How does your example application improve
things, or does it?
14. Identify and describe (maximum of one typed page)
a service encounter where technology helps create
and deliver the service in total or in part. What hard
and soft technology most likely is involved?
15. Research radio frequency identification devices
(RFID) and provide examples of how they are or
might be used to improve productivity in operations.
16. Investigate the current technology available
for laptop computers, cell phones, or tablets.
Select two different models and compare their
features and operational characteristics, as well
as manufacturer’s support and service. Briefly
explain how you might advise (a) a college
student majoring in art and (b) a salesman for a
high-tech machine tool company in selecting the
best device for his or her needs (maximum of two
typed pages).
17. Identify and describe (maximum of two typed
pages) a business that uses ERP to manage its
value chain (if possible, draw a picture of key
elements of the value chain such as sourcing,
production, shipping, sales, billing, and so on).
What benefits and challenges does ERP bring to
this business?
18. Explain how manufacturing and service technology
and business analytics strengthen the value chain.
19. Discuss each of these statements. What might be
wrong with each of them?