Leadership Skills Paper/Agency Analysis

You will conduct an interview with a Master’s level social worker who is employed in a leadership position in a social service agency, including nonprofit, for-profit, and government agencies.  After the interview, the student will then submit a paper.
You should pay particular attention to diversity, social, and economic justice and ethical issues and concerns.
Include information on the following areas:

Agency background

Name of the agency, 
Brief history of the agency (via their website)
Name of Interviewee 
Interviewee title 
Proposed time and date of interview

Agency Leadership 

What is the leadership structure of the agency?
Are different communities represented?
What is the process for hiring leaders?

Staffing

How many staff members are employed at the agency?
What is the employee to client ratio?
What are their qualifications?
Does staff makeup match the makeup of the communities served?
What professional development is available to staff?
How is employee performance evaluated? 
How often are staff members eligible for raises?
How often are meetings held with staff?
Is there high or low turnover?

Interviewee Background

How many employees does interviewee supervise?
How long has he/she/they been in leadership roles?
How long has he/she been employed there 

Client Access to Services 

What are the programs and services offered?
Are programs accessible for participants?
What barriers do participants encounter when trying to access services and what is the agency doing to eliminate those barriers?
Are the services able to address the needs of the community?
How are programs and services evaluated?
 Does agency solicit community and stakeholder feedback on services?  If so, what is the method for soliciting feedback and how often is feedback solicited?

Strategic Plan

Does the agency have a current strategic plan?
What was the process for developing it?
 Is it current?
What is the format?

Agency Infrastructure 

Does the technology meet the needs of the staff?
If not, is there a plan for upgrading technology?
Who handles communications with the public?
Does the agency have a PR or Marketing Plan?
Does the agency partner with other agencies or community stakeholders around initiatives? Why or why not?
Does the agency have a legislative or advocacy plan?  Is that public? 
Why or why not is the agency involved in advocacy?
If yes, is interviewee involved in developing that plan?

Guidelines

All papers should be written in APA style and format: In-text citations (for all ideas, definitions, concepts and direct quotations) and reference page
Use Times New Roman font, 12 points. Double spacing throughout the document. Number all the pages (Page number, upper right corner).
Include a Cover Page with the following information: Name, Name of Professor, Class and Section Number, Name of Assignment and Date of submission. 
Use page numbers, Page numbering should begin on the title page.
Include a Running head: Title of the paper in 50 characters or less in header all capitalized. In header on second pages: Title only, all caps, left alignment.
Use subheadings/section titles for each of the areas. 
The paper should be between 6-8 double-spaced pages, with a 12-point font, not including the title page, abstract, reference page (if applicable), and appendix (if applicable), using APA format.