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Based on your project scenario that has been suggested by you or by your instructor and approved by your instructor, answer the following questions.

Learning Outcome:

Develop a comprehensive project plans for estimation, scheduling, communication, resource management, procurement, risk and quality.

Project Title
Customer Management System

Scenario Overview
For any organization, customer data is a valuable thing. A team that has correctly formatted clean, precise data would be able to provide a suitable quality of service while saving time and resources. A customer management system is a group of all the processes, procedures, and software required to maintain relationships with customers. It is often generally referred to as Customer Relationship Management.
Question One
Learning Outcome:
Recognize the key issues during the IT project management procedures and describe the best practices in IT project management processes

1.5 Marks

Create the charter for your own project.

Reason
It is a challenge in itself to store consumer data on emails, spreadsheets or paper. The collection of data from such resources is rather slow, and this information is likely to be lost or deleted since it is unstructured. So, a company must ensure that it has the correct processes in place for dealing with customers in today’s dynamic business environment.
Objectives
· Zero Lead Leakage
· Quality Segment and distribution
· Track of each and every activity
· Automate task reminder
· Easily contact the customers
· Increase the loyalty rate of customers
· Simplify the marketing and sale process
· Increase customer revenue
· Improve quality of communication and networking
· Create detailed profiles for customers
· Reporting module for better decision making at managerial level

Constraints and Risks
· Database capacity and Internet connectivity
· Membership for AWS services.
· Customer data can be inaccurate or unavailable
· Business processes are not well defined
· Sudden changes in travel policies of the operating country will also affect our operations in case of sales and purchase (e.g. Sales tax)
Stakeholders: Organization, Project Manager, Project Leader, Requirement Engineer, Designers, Developers, Testers, Employees, Customers.
Benefits: CRM will make it easy for us to manage our clients at a single place very efficiently. It will give us the following benefits: Reduction of leads loss, Single view of customer data, Knowledge retention, real time availability of customer information and automation of time-consuming tasks.
Budget: AS this is a big project it will cost of 3.2 M SAR.

TimeLine

Name

Role

Position

Contact Information

Khaled ali

Project Manager

CEO

Khaled @era.com

Saud fayez

Project Leader

Manager

[email protected]

Wafa mohmmed

Requirement Engineer

IT expert

Wafa@ era.com

Ronald Machel

IT Engineer

Testing expert

[email protected]

Question Two
Learning Outcome:
Recognize the key issues during the IT project management procedures and describe the best practices in IT project management processes

1.5 Marks

Develop the SWOT analysis for your own project.

Strength
My SRS(software requirement specification) document is well written ,I have also an experienced team mates .I have my hands on the technology in which I am going to develop this system therefore I will try to complete my project on time.
Weaknesses
This software will be web dependent only. It will also do not conform the effectiveness of real time data display. Technology Requirements are underestimated. Operating cost is also high it requires highly trained employees.
Opportunities
Increasing demand will be a great opportunity for me. I will get the chance to learn something new throughout the project development.
Threats
Team politics can make implementation difficult. Initiative for this project is not clearly defined as planned. Already available solutions can be challenge for me in future as a competitor.