Discuss the concept of prevention cost

Discuss the concept of prevention cost
The Malcolm Baldrige award changed the name of the “Strategic Quality Planning” category to simply
“Strategic Planning.” Why was this change made? Do you agree or disagree with the committee’s rationale?
2. A study by the U.S. General Accounting Office reported that, on average, a firm takes 3.5 years to
see significant results from a quality improvement program. Why do you think it takes so long to see
significant results? Make your answer as substantive as possible.
3. According to the quality literature, without top management leadership, quality improvement will not
occur. Why do you believe this is the case?
4. Explain the hazards of the “management by dictate” model.
5. Trust has been identified as a very important attribute for leaders who are initiating quality improvement efforts. Why do you believe trust is such an important attribute?
6. Why is commitment an important variable in quality improvement initiatives?
7. Discuss some of the ways leaders resolve conflict in organizations. Which of these ways have you
found to be most effective? Why?
8. Do you agree with the statement “quality is good ethics”? Explain your answer.
9. Why do companies that focus on their customers often develop a set of ethics that includes valuing
employees? Make your answer as substantive as possible.
10. Discuss the concept of prevention cost. Why is prevention cost such a pervasive consideration in quality
programs?
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