Considerations Related to Communication

Considerations Related to Communication
Order 5878372
Considerations Related to Communication
1. Which are correct statements related to the following
nurse-client communication exchange? Client: “My
mother neglected me.” Nurse: “I see. Go on …”
Select all that apply.
1. The communication technique is classified as therapeutic.
2. The communication technique is described as a
“broad opening.”
3. The communication technique is described as
“giving recognition.”
4. The communication technique is used to clarify
revealed information.
5. The communication technique is used to communicate that the nurse is listening.
2. A nursing instructor provides the following nurseclient interactions and asks a student to choose examples of “making stereotyped comments.” Which
student choice indicates that further instruction is
needed?
1. Client: “I’ll never get over the loss of my husband.”
Nurse: “I know this is how you feel now, but time
will heal.”
2. Client: “I can’t believe I threw away a winning lottery ticket.”
Nurse: “I know this is upsetting, but you can’t cry
over spilt milk.”
3. Client: “This is the third time I didn’t get what I
ordered for breakfast.”
Nurse: “Did we get up on the wrong side of the
bed this morning?”
4. Client: “I don’t believe my psychiatrist is being
truthful with me.”
Nurse: “No one here would lie to you.”
12. A client is unsure about living arrangements after
discharge. The nurse states, “If I were you, I would
stay at a residential care facility until you are more
stable.” Which client reaction is correctly matched
with the communication block used by the nurse?
1. The client is discouraged from making independent decisions.
2. The client’s concerns are minimized.
3. The client may become defensive.
4. The client’s responses may be limited.
13. In response to the client’s statement, “I feel like I’m
about to jump out of my skin!” the nurse
states, “Are you expecting visitors today?” The nurse
has used the nontherapeutic block of
.
14. A nursing instructor is teaching about the use of
therapeutic techniques and nontherapeutic blocks to
communication. Which student statement indicates
that learning has occurred?
1. “Making an approval statement such as ‘That was
a great decision’ is considered nontherapeutic.”
2. “The technique of ‘verbalizing the implied’ is
considered nontherapeutic because the nurse is
making an assumption.”
3. “The technique of ‘suggesting collaboration’ is
nontherapeutic because it implies that there is
collusion between the nurse and the client.”
4. “Silence is a nontherapeutic technique that should
be avoided.”
15. Which of the following factors can affect the communication process? Select all that apply.
1. Culture
2. Religion
3. Age
4. Gender
5. Sleep patterns
16. Order the following steps of the communication
process from first (1) to last (5).
1. A person receives a message.
2. A person processes a message.
3. A person sends a message.
4. A person acknowledges understanding of a message.
5. A person formulates a thought to
communicate.
17. A nursing instructor is teaching about nonverbal
communication. Which student statement indicates
that more instruction is needed?
1. “Maintaining eye contact is a way to nonverbally
communicate.”
2. “My tone of voice can change the meaning of my
verbal communication.”
3. “Charting client care is a form of nonverbal
communication.”
4. “Hand gestures can enhance or detract from the
communication process.”
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