Discus Performance measurement and governance in purchasing 13.1 How would you define purchasing performance? What performance measures would you suggest using for a purchasing department of a hospital? 13.2 How would you define purchasing savings for direct and indirect purchasing spend? 13.3 As a purchasing manager, you want to measure purchasing cost savings in terms of total cost of ownership rather than purchasing price. How […]

Discus cost approaches and techniques 14.1 To be able to build long-term collaborative relationships with the supplier, the supplier needs to have a sound financial position. Apart from financial reports, what weak signals would indicate that things are going wrong with the supplier and that its continuity may be at stake? Give a few examples. 14.2 A supplier of components announces that it has to […]

Order corporate social responsibility and integrity 15.1 What are the reasons underlying CSR programmes of companies these days? What do companies mean by responsible purchasing? 15.2 What would you consider to be the most important elements of a socially responsible purchasing programme? 15.3 What is the value of a statement made by a supplier that its organization is sustainable? 15.4 Under what circumstances would you […]

Discus Operations Management and Value Chains Explain the concept and importance of operations management. 1-2 Describe what operations managers do. 1-3 Explain the differences between goods and services. 1-4 Define the concept of value and explain how the value of goods and services can be enhanced. 1-5 Describe a customer benefit package. 1-6 Explain the difference between value chains and supply chains, and identify three […]

Order Service Management Assignment 1. Explain the concept and importance of operations management. 2. Describe how operations management is used in work throughout business organizations. 3. State three of the key activities that operations managers perform and briefly explain them. 4. Define a good and a service. 5. Explain how goods differ from services. 6. Define the concept of value. 7. How can an organization […]

Discus Measuring Performance in Operations 1. Define measurement. 2. What are the eight performance measure categories for organizations? 3. What is a customer-satisfaction system? 4. Define goods quality and service quality. 5. What are five dimensions of service quality? 6. Define service upsets and give an example from personal experience. 7. The performance measure “time” relates to what two performance dimensions? 8. Define goods and […]

Order Strategy Development Framework Assignment Explain how organizations seek to gain competitive advantage. 3-2 Explain approaches for understanding customer wants and needs. 3-3 Describe how customers evaluate goods and services. 3-4 Explain the five key competitive priorities. 3-5 Explain the role of OM, sustainability, and operations in strategic planning. 3-6 Describe Hill’s framework for operations strategy. Order Strategy Development Framework Assignment Having a hard time […]

Order Operations Strategy Assignment 1. Explain how organizations seek to gain competitive advantage. 2. Define order qualifiers and order winners. 3. Explain approaches for understanding customer wants and needs. 4. Define search, experience, and credence attributes, and provide an example of each. 5. Describe how customers evaluate goods and services. 6. What are the five competitive priorities? Cite an example of an organization that demonstrates […]

Order Manufacturing Technology Assignment Describe different types of technology and their roles in manufacturing and service operations. 4-2 Explain how manufacturing and service technology and analytics strengthen the value chain. 4-3 Explain the benefits and challenges of using technology. 4-4 Describe key technology decisions and how analytics can assist in making technology decisions. Order Manufacturing Technology Assignment Having a hard time figuring out how to […]

Order Technology and Operations Management 1. Describe different types of technology and their role in manufacturing and service operations. 2. Define hard and soft technology and give an example. 3. What is CAD/CAE? Provide one nontextbook example. 4. What is 3-D printing? Provide two examples. 5. Explain how manufacturing and service technology strengthen the value chain. 6. What is CRM? How does it help OM […]