Order corporate social responsibility and integrity 15.1 What are the reasons underlying CSR programmes of companies these days? What do companies mean by responsible purchasing? 15.2 What would you consider to be the most important elements of a socially responsible purchasing programme? 15.3 What is the value of a statement made by a supplier that its organization is sustainable? 15.4 Under what circumstances would you […]

Discus Operations Management and Value Chains Explain the concept and importance of operations management. 1-2 Describe what operations managers do. 1-3 Explain the differences between goods and services. 1-4 Define the concept of value and explain how the value of goods and services can be enhanced. 1-5 Describe a customer benefit package. 1-6 Explain the difference between value chains and supply chains, and identify three […]

Order Service Management Assignment 1. Explain the concept and importance of operations management. 2. Describe how operations management is used in work throughout business organizations. 3. State three of the key activities that operations managers perform and briefly explain them. 4. Define a good and a service. 5. Explain how goods differ from services. 6. Define the concept of value. 7. How can an organization […]

Discus Measuring Performance in Operations 1. Define measurement. 2. What are the eight performance measure categories for organizations? 3. What is a customer-satisfaction system? 4. Define goods quality and service quality. 5. What are five dimensions of service quality? 6. Define service upsets and give an example from personal experience. 7. The performance measure “time” relates to what two performance dimensions? 8. Define goods and […]

Order Strategy Development Framework Assignment Explain how organizations seek to gain competitive advantage. 3-2 Explain approaches for understanding customer wants and needs. 3-3 Describe how customers evaluate goods and services. 3-4 Explain the five key competitive priorities. 3-5 Explain the role of OM, sustainability, and operations in strategic planning. 3-6 Describe Hill’s framework for operations strategy. Order Strategy Development Framework Assignment Having a hard time […]

Order Operations Strategy Assignment 1. Explain how organizations seek to gain competitive advantage. 2. Define order qualifiers and order winners. 3. Explain approaches for understanding customer wants and needs. 4. Define search, experience, and credence attributes, and provide an example of each. 5. Describe how customers evaluate goods and services. 6. What are the five competitive priorities? Cite an example of an organization that demonstrates […]

Order Manufacturing Technology Assignment Describe different types of technology and their roles in manufacturing and service operations. 4-2 Explain how manufacturing and service technology and analytics strengthen the value chain. 4-3 Explain the benefits and challenges of using technology. 4-4 Describe key technology decisions and how analytics can assist in making technology decisions. Order Manufacturing Technology Assignment Having a hard time figuring out how to […]

Order Technology and Operations Management 1. Describe different types of technology and their role in manufacturing and service operations. 2. Define hard and soft technology and give an example. 3. What is CAD/CAE? Provide one nontextbook example. 4. What is 3-D printing? Provide two examples. 5. Explain how manufacturing and service technology strengthen the value chain. 6. What is CRM? How does it help OM […]

Order Goods and Service Design Assignment 1. Explain the importance of new product design and development. 2. What are the six major steps in designing goods and services? 3. What is prototype testing? Why is it used? 4. Explain the concept and application of quality function deployment. 5. Describe the goal-post view of conforming to specifications. 6. Describe how the Taguchi loss function is used […]

Order Supply Chain Design Assignment 1. Explain the concept of a global supply chain and describe the key design decisions. 2. Define operational structure and provide an example of centralized control and decentralized control. 3. Define efficient and responsive supply chains and explain how they differ. 4. Define push and pull supply chains and explain how they differ. 5. Describe the ideas of vertical, forward, […]