facilitiesoperationsmanagementESSAY.doc

Running head: FACILITIES OPERATIONS MANAGEMENT 1
FACILITIES OPERATIONS MANAGEMENT 5

FACILITIES OPERATIONS MANAGEMENT
Author’s name

Institutional affiliation

Facilities operations management

Introduction

It is universally known that facilities managers are basically responsible for the daily services management as well as processes that are primarily core to any business. Additionally, they ensure that the business generally boasts of the most suitable business working environment for its activities as well as employees (GUSTIN 2003 13). Pestana Palace Hotel is one of the most renowned five star hotels based in Lisbon located in a residential area. It is made up of one hundred and seventy-six rooms, with four suites in palace and thirteen other suites in the New Wings. Therefore this essay will discuss the legislative acts involved in facilities operation management of Pestana Palace hotel as well as the daily responsibilities of the facility operations manager to customers, the buildings, and staff.

Responsibilities of the facilities manager at Pestana Palace for staff and customers

Pestana Palace hotel being one of the largest hotels in LISBON, there is a number of roles that its operations manager has to play when it comes to the staff engaged with the hotel. Some of the roles that the facilities operations manager has to play include: first, they have to ensure that the y establish better employment conditions. Second is ensuring that Pestana Hotel staff undergoes better training and development (GUSTIN 2003 15). Third responsibility is ensuring that the staff gets better wages and holidays whenever necessary. Additionally, the manager has the responsibility of arranging the appraisal in terms of certificates, safety handbook as well as keeping reports of incident and inspection. Moreover, they also have to protect its workers against legal issues by stipulating working hours, rules of dismissal as well as ensuring Pestana Palace Hotel runs according to the facility operations management legislative Acts (PAYANT & LEWIS 2007 35).

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Customers form the most important segment of Pestana Palace Hotel. By so saying, it means that, Pestana Palace Hotel should see to it that they offer some facilities such as fitness gym, fax and copy machines basically devoted to customers and the facility operations manager should ensure that all facilities set aside for customers gets proper attention and maintenance. In other words, the facility operations manager should; first, identify the consumer as well as their needs. Second, they should provide any information about the goods and services they offer to consumers (GUSTIN 2003 15). Moreover, they should also ensure that there is proper security for its consumers. The third responsibility they have is ensuring that there is good access for those customers that are disabled. Finally, the facility operation manager of Pestana Palace hotel should see to it that there is well-established information center, disable toilets, ample parking, and self-service till and more importantly there is a sign board for identifying the product (PAYANT & LEWIS 2007 35).

The responsibilities and impacts of funding agencies and employers on Palace Hotel operations and the responsibilities of the facility manager on the operational aspects of the buildings

Operational aspects of the building

The Pestana Palace hotel manager has to confirm that the building space of the hotel is located properly. In other words, they should see to it that, the hotel is located in a safe and comfortable environment for every Pestana Palace Hotel’s visitors as well as customers. By so saying, it means that, they should ensure effective employment of building HAVAC, mechanical and electrical system (GUSTIN 2003 16). Moreover, they should ensure that there is demountable walls for conference rooms and office for better flexibility. Finally, they should ensure that Pestana Palace hotel adheres to legislative Acts such as the Workplace requirement regulation of 1992 as well as the building regulations Act of the year 2000 (TOMAR 2009 43).

Effect of employers and funding agencies to Palace Hotel

It is the responsibility of the facility officer to understand and know the conditions as well as regulations of the Pestana Palace Hotel management board. Additionally, Pestana Palace hotel ownership, the management board, employers, local authorities as well as funding agencies have a significant role to play on the daily operation of Pestana Palace Hotel. In other words, the facility manager needs to guarantee the safety of the hotel by following the rules and regulations (GUSTIN 2003 16). In this case, they should ensure that there is ample time share Programme, the demand of authorities are met, social tradition of the customers and the people living around Pestana Palace hotel are satisfied and above all, there is proper recruiting policy. In simple terms , the funding agencies also ensures that that Palace hotel participates in a number of environmental as well as social activities such as cultural program , local club among others (TOMAR 2009 43).

Conclusion

Pestana palace hotel operations managers are basically responsible for the daily services management as well as process that are primarily core to any business. Additionally, it is the responsibility of the facility officer to understand and know the conditions as well as regulations of the Pestana Palace Hotel management board.. In other words, the facility manager needs to guarantee the safety of the hotel by following the rules and regulations (GUSTIN 2003 16).
References

GUSTIN, J. F. 2003. The facility manager’s handbook. Lilburn, GA, Fairmont Press.

PAYANT, R. P., & LEWIS, B. T. 2007. Facility manager’s maintenance handbook. New
York, McGraw-Hill.
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&A
N=207782.

TOMAR, R. 2009. Commercial operations management: process and technology to support
commercial activities. New Delhi, Global India Publications.