facilitiesoperationsfulldocument.doc

Running head: FACILITIES OPERATIONS MANAGEMENT 1
FACILITIES OPERATIONS MANAGEMENT 7

FACILITIES OPERATIONS MANAGEMENT
Author’s name

Institutional affiliation

Contents

3
1.0 Executive summary/ Introduction

3
2.0 Responsibilities of the facilities manager at Pestana Palace for staff and customers

4
3.0 The responsibilities and impacts of funding agencies and employers on Palace Hotel operations and the responsibilities of the facility manager on the operational aspects of the buildings

4
3.1 Operational aspects of the building

5
3.2 Effect of employers and funding agencies to Palace Hotel

5
4.0 Booklet of the legislative acts in which to assess the Palace Hotel

6
5.0 Health and safety regulations implemented by the facility manager

7
5.1 Documentation required

8
references

1.0 Executive summary/ Introduction

It is universally known that facilities managers are basically responsible for the daily services management as well as processes that are primarily core to any business. Additionally, they ensure that the business generally boasts of the most suitable business working environment for its activities as well as employees (GUSTIN 2003 13). Pestana Palace Hotel is one of the most renowned five star hotels based in Lisbon located in a residential area. It is made up of one hundred and seventy-six rooms, with four suites in palace and thirteen other suites in the New Wings. Therefore this essay will discuss the legislative acts involved in facilities operation management of Pestana Palace hotel as well as the daily responsibilities of the facility operations manager to customers, the buildings, and staff.

2.0 Responsibilities of the facilities manager at Pestana Palace for staff and customers

Pestana Palace hotel being one of the largest hotels in LISBON, there is a number of roles that its operations manager has to play when it comes to the staff engaged with the hotel. Some of the roles that the facilities operations manager has to play include: first, they have to ensure that the y establish better employment conditions. Second is ensuring that Pestana Hotel staff undergoes better training and development (GUSTIN 2003 15). Third responsibility is ensuring that the staff gets better wages and holidays whenever necessary. Additionally, the manager has the responsibility of arranging the appraisal in terms of certificates, safety handbook as well as keeping reports of incident and inspection. Moreover, they also have to protect its workers against legal issues by stipulating working hours, rules of dismissal as well as ensuring Pestana Palace Hotel runs according to the facility operations management legislative Acts (PAYANT & LEWIS 2007 35).

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Customers form the most important segment of Pestana Palace Hotel. By so saying, it means that, Pestana Palace Hotel should see to it that they offer some facilities such as fitness gym, fax and copy machines basically devoted to customers and the facility operations manager should ensure that all facilities set aside for customers gets proper attention and maintenance. In other words, the facility operations manager should; first, identify the consumer as well as their needs. Second, they should provide any information about the goods and services they offer to consumers (GUSTIN 2003 15). Moreover, they should also ensure that there is proper security for its consumers. The third responsibility they have is ensuring that there is good access for those customers that are disabled. Finally, the facility operation manager of Pestana Palace hotel should see to it that there is well-established information center, disable toilets, ample parking, and self-service till and more importantly there is a sign board for identifying the product (PAYANT & LEWIS 2007 35).
3.0 The responsibilities and impacts of funding agencies and employers on Palace Hotel operations and the responsibilities of the facility manager on the operational aspects of the buildings

3.1 Operational aspects of the building

The Pestana Palace hotel manager has to confirm that the building space of the hotel is located properly. In other words, they should see to it that, the hotel is located in a safe and comfortable environment for every Pestana Palace Hotel’s visitors as well as customers. By so saying, it means that, they should ensure effective employment of building HAVAC, mechanical and electrical system (GUSTIN 2003 16). Moreover, they should ensure that there is demountable walls for conference rooms and office for better flexibility. Finally, they should ensure that Pestana Palace hotel adheres to legislative Acts such as the Workplace requirement regulation of 1992 as well as the building regulations Act of the year 2000 (TOMAR 2009 43).

3.2 Effect of employers and funding agencies to Palace Hotel

It is the responsibility of the facility officer to understand and know the conditions as well as regulations of the Pestana Palace Hotel management board. Additionally, Pestana Palace hotel ownership, the management board, employers, local authorities as well as funding agencies have a significant role to play on the daily operation of Pestana Palace Hotel. In other words, the facility manager needs to guarantee the safety of the hotel by following the rules and regulations (GUSTIN 2003 16). In this case, they should ensure that there is ample time share Programme, the demand of authorities are met, social tradition of the customers and the people living around Pestana Palace hotel are satisfied and above all, there is proper recruiting policy. In simple terms , the funding agencies also ensures that that Palace hotel participates in a number of environmental as well as social activities such as cultural program , local club among others (TOMAR 2009 43).

4.0 Booklet of the legislative acts in which to assess the Palace Hotel

Legislative acts and statutory regulations have a significant impact on any facility operations management. One of the well-known Facility Operations Management Legislative Policy is the six-pack regulations which is basically made up of six primary sets of legislative regulations introduced in the year 1992 (TOMAR 2009 43). Some of its sets significant to Pestana Palace hotel includes the Health Management and Safety at Work Regulations 1999 which is basically a management regulation policy (GUSTIN 2003 13). By way of explanation, this legislative regulation ensures that there is a suitable as well as sufficient assement of risks to employees. Additionally, this management regulation helps to organize, plan, control, monitor, as well as review safety and health arrangements

Another legislative regulation is the Workplace regulation 1992. By way of explanation, it controls and governs some of the roles and responsibilities that Palace hotel managers have to manage such as ensuring that the working space is clean, well-ventilated, well-lit and well-organized. The third Act is the Manual Handling Operations Regulations of 1992 which governs the transportation of a load within the facility (ANIL KUMAR & SURESH 2006, 50).

There are some other Acts in Hotels that have never been changed. Some of this Acts may directly or indirectly be applied to Pestana Palace Hotel operations such as the DDA Act-Disability Discrimination Act 1995, Sexual Discrimination 1999 and Employment Equality-sexual orientation Act 2003. In this case, the facilities manager responsibility is to ensure that all the legislative Acts and regulations are fulfilled (TOMAR 2009 43).

5.0 Health and safety regulations implemented by the facility manager

Health and safety in facility operations management is one of the most significant segments. In other words, Palace Hotel needs to strictly follow regulations and rules of health and safety and in the process, have a clear risk assement procedure. In this case, it should be noted that in facility operations, there exists two types of risks which basically include the business risks and the pure risk (PAYANT & LEWIS 2007 33). When it comes to business risk which normally occurs in the form of economic policy changes, government policies, unexpected customer travels and preferences, Pestana Palace hotel should ensure that; first, it identifies the hazards, decide the individuals who are vulnerable to the risk, evaluate and measure the risk and decide available risk mitigation strategies, record findings and above all, review the risk assement plan (GUSTIN 2003 13).

As a facility program manager, palace hotel should adhere to the following regulations in order to ensure the safety and health of its workers. By adhering to the Control of Substances Hazardous to Health Regulations (COSHH), palace will ensure that they keep records of any employees exposed to a hazard for a period of time, make an ample risk assement of health’s of those workers .Additionally, by setting up operations according to the Reporting of injuries, Dangerous Occurrences and Diseases Regulations 1995 (RIDDOR) ensures that safety and healthy rules are well-documented for customers to see and keep them safe from risks and unexpected accidents (PAYANT & LEWIS 2007 33).

Therefore, in summary, through proper implementation of regulatory statutes, the safety, health, waste management, energy waste, and fire safety can be improved (ANIL KUMAR & SURESH 2006 45). By so doing, it will ensure that Palace hotel is well-ventilated with adorable temperatures, good lighting, a good floor space, a proper fire exit, a proper cleanliness and waste materials system, first aid tools and proper risk assessment strategies (TOMAR 2009 43).

5.1 Documentation required

For proper management of waste, safety, health and fire safety measures, proper keeping of records and auditing is primary to Pestana Place hotel (PAYANT & LEWIS 2007 33). Additionally, it is important for a facilities manager to get access to all kinds of information that is needed for statutory regulations of customer safety and health in terms of family size, ethnicity, age, and marital status. In other words, statutory regulations are in most cases highly customized by cultural diversity in Lisbon (GUSTIN 2003 17). Pestana Palace Hotel should therefore, keep proper documentation necessary for auditing and accounting compliance in the form of statutory regulations as well as staff audits.

By keeping the Health and Safety for Employers posters palace will be able to control the safety and health of its workers and ion the process, it will ensure that Palace hotel follows the legislative regulations by fulfilling all the statutory expectations (ANIL KUMAR & SURESH 2006, 56). In the process, most customers will prefer Palace hotel due to its safety and health strategies making it to have a competitive edge (PAYANT & LEWIS 2007 33).

References

ANIL KUMAR, S., & SURESH, N. 2006. Production and operations management. New
Delhi, New Age International (P) Ltd. Publishers.

GUSTIN, J. F. 2003. The facility manager’s handbook. Lilburn, GA, Fairmont Press.

PAYANT, R. P., & LEWIS, B. T. 2007. Facility manager’s maintenance handbook. New
York, McGraw-Hill.
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&A
N=207782.

TOMAR, R. 2009. Commercial operations management: process and technology to support
commercial activities. New Delhi, Global India Publications.